As small business owners, we know it can often feels like you’ve always got too much to do and it’s all urgent! Sometimes you just feel stuck on how to move forward, on where to focus your energy, on how to get clear on priorities… Most importantly, WHY do we do it to ourselves?


When it starts to get to you, take a breath, take a step back and remember a business is just a relationship. After all, that’s what humans do!

We want to connect – it’s something that comes naturally to us, but in growing our business, we forget how important it is. Too many companies miss the mark trying to improve customer satisfaction, because they lack the heart and soul customers are looking for.


What feelings do you w­­ant your brand to evoke in others? What does your business stand for that can make a difference in the quality of our lives? Knowing the answers to these questions means knowing your voice and your values. It’s the first step to being able to communicate and express them into the right look, sound and feel that customers can genuinely connect with and be loyal to for a long time.

In the words of Simon Sinek, people don’t buy what you do; they buy why you do it. When someone believes in your “why,” they’re more than a lead or a customer; they’ll make sure they tell everyone about you.


When it feels like you’re getting nowhere in your business, take a step back and think about the relationship your brand has with its customers. What sort of difference can you (your brand) make in your customers’ life today? Keeping this perspective can transform customers into friends and loyal supporters.

To get you started, download the Daily Action Planner we put together to help you start every day off on the right track. Let’s see what happens!