When you’re trying to stand out from the crowd, you’ve got to be doing something that no one else is doing. But it’s easy to be different – it’s being better that’s the hard part.
Everybody talks about building relationships. Very few businesses invest in those relationships in ways that really matter. It’s not that they’re ungrateful. I think culturally, taking the time to express our gratitude and build each other up is just not something that we know how to do well.